If you are not completely satisfied with a product, 3DUINO will gladly exchange or refund the purchase – at its own discretion – within 5 business days of the return request date, according to the notes below. Boxes and packing material have to be in the original condition, the product has to be unused, and the box unopened. All claims for shortages/ mis-shipments /mis-billings must be made within 1 day of delivery. Returns are for replacement or merchandise credit only. The value shall not include any shipping charges. A copy of 3DUINO invoice must be included with all returns. All items must be returned complete and in their original boxes or packages with all original parts/documentation; if items are not returned with their packages or if any other item or documentation is missing, products will not be accepted as a returned item. All returns must be shipped freight prepaid; the customer is responsible for all freight and shipping charges.
Open the orders page from my account then click on the request return button.
Fill request return form.
To see your return status open my account then click on request return to see requests then click on request number.